Privacy Policy

Business Name: Connon Trailer Hire / Connon Brothers LTD
Website: www.connonhire.co.uk

Connon Trailer Hire is committed to protecting your privacy and ensuring your personal information is handled in a transparent and secure manner. This policy outlines what data we collect, how we use it, who we share it with, and your rights.

1. Information We Collect

We collect personal data directly from you when you submit a form through our website.

1.1 Enquiry / Booking Forms

When you fill out our "Hire Now" form, we collect:

• First and Last Name
• Phone Number
• Email Address
• Company Name (optional)
• Trailer Type
• Pick-up and Drop-off Dates
• Hire Purpose
• Vehicle Make & Model
• Vehicle Registration
• Checklist confirmation (terms acknowledgment)

1.2 Newsletter Signup

• Email address (only if you manually opt in)

We do not collect or store sensitive personal data (e.g., payment card details or ID documents) through the website.

2. How We Use Your Data

Your data is used to:

• Respond to hire enquiries and manage bookings
• Contact you regarding your hire request
• Maintain internal booking records
• Send service updates if you have opted into the newsletter

We never sell or rent your data to third parties.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to provide a service you’ve requested
• Consent – for newsletter opt-ins
• Legitimate interest – for internal records and basic service improvement

4. Who Has Access to Your Data

Your data is accessible only by:

• Connon Trailer Hire's internal team
• The website developer or administrator (strictly for support and maintenance)

We do not share your data with any other third parties unless required by law.

5. Data Storage & Security

All data is:

• Transmitted securely using HTTPS
• Stored on our internal email and website systems
• Protected via access control and secure passwords
• Reviewed and deleted when no longer necessary

We retain booking data for up to 12 months unless tied to an ongoing or past transaction.

6. Cookies & Tracking

This website does not use cookies for analytics or advertising.
Essential cookies may be used by Webflow to ensure basic functionality, but no tracking or profiling occurs.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold
• Correct inaccurate or outdated data
• Request deletion of your information
• Object to or restrict certain types of processing
• Withdraw consent at any time (e.g., unsubscribe from the newsletter)

To exercise any of these rights, email us at: info@connonhire.co.uk

8. Third-Party Links

This website may link to external sites (such as Facebook or Instagram). We are not responsible for the privacy practices of those sites.

9. Use of Google reCAPTCHA

‍We use Google reCAPTCHA on our website to protect against spam and abuse. reCAPTCHA works by collecting hardware and software information, such as device and application data, and sending it to Google for analysis. This data is used to determine whether an action is performed by a human or automated process.Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

10. Updates to This Policy

We may update this policy periodically to reflect changes in services or legal obligations. The most current version will always be published on our website.